Troubleshooting
My music is not playing
Almost always one of two things.
Last updated
Browser autoplay rules
Most browsers block sound until the visitor interacts with the page. Vaults handles this automatically, but the very first visit usually needs a click before audio starts.
URL is not a direct audio file
Vaults plays direct .mp3, .m4a, .ogg or .wav links. A Spotify page URL is not an audio file. To embed Spotify, add a Spotify block from the Links page instead.
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