Something wrong?
Tell us directly.
Support runs on Telegram. Message us about a bug, a payment, a stuck account or an idea you want built. Replies land within 24 hours, usually under 6.
- Under 6h
- Typical first reply
- Every day
- Weekends included
- No Vaults account
- Just Telegram
What we help with
Billing
Refunds, upgrades, receipts, anything payment related.
Bugs
Send a screenshot and your username. We reproduce and fix.
Feature ideas
A lot of what ships started as one message here.
Account access
Lost 2FA, username trouble, profile recovery.
Data requests
Access, export or deletion, actioned manually.
Usernames
Questions about reserved or listed usernames.
Before you message
Most answers are already written down. The Help Center covers setup, customization, payments and everything about your profile.
Open the Help Center›How fast do you reply?
Average first response is under 6 hours. Always within 24, every day of the week.
›Is it actually a human?
Yes. Every message on Telegram is read and answered by a real person on the Vaults team. No bots, no auto-replies, no ticket queues.
›What can I message about?
Anything. Bugs, account access, feature ideas, username disputes, billing, or GDPR data requests.
›Do I need an account to contact support?
You don't need a Vaults.lol account, but you do need a Telegram account since that's where support runs. We just need your Vaults.lol username to look into anything account-specific.
›Where do I ask about billing?
Message us on Telegram and include your username. We handle billing questions there.