Need help? We are here.
Reach out about anything. Bugs, billing, feature ideas, or just saying hi. A real human reads every message and replies within 24 hours.
Talk to us on Telegram
Fastest way to get a response. No bots, no auto-replies.
Billing questions
Refunds, upgrades, receipt issues. We sort it out fast.
Bug reports
Something broken? Tell us and we will fix it.
Feature ideas
Want something new? We read every suggestion.
Account issues
Lost access, username trouble, anything else.
GDPR & data requests
Access, export, deletion. We action every request manually.
Common support questions
› How fast do you reply?
Average first response is under 6 hours. Always within 24, every day of the week.
› Is it actually a human?
Yes. Every message on Telegram is read and answered by a real person on the Vaults team. No bots, no auto-replies, no ticket queues.
› What can I message about?
Anything. Bugs, account access, feature ideas, username disputes, billing, GDPR data requests, or just to say hi.
› Do I need an account to contact support?
No. Anyone can open the Telegram link and send a message. We just need your Vaults username to look into anything account-specific.
› Where do I ask about billing?
Message us on Telegram and include your username. We handle billing questions there.