Vaults.lol
Support
Something wrong? Tell us directly.
Support runs on Telegram, and you can also email us at vaults@europe.com. Message us about a bug, a payment or a stuck account. Have a feature idea? Submit it on the form page, that is where we track them. Replies land within 24 hours, usually under 6.
Telegram is fastest. Click the email to copy it.
- Under 6h
- Typical first reply
- Every day
- Weekends included
- No Vaults account
- Just Telegram
What we help with
Billing
Refunds, upgrades, receipts, anything payment related.
Bugs
Send a screenshot and your username. We reproduce and fix.
Feature ideas
Submit those on the form page, not here. That is where we track them.
Account access
Lost 2FA, username trouble, profile recovery.
Data requests
Access, export or deletion, actioned manually.
Usernames
Questions about reserved or listed usernames.
Before you message
Most answers are already written down. The Help Center covers setup, customization, payments and everything about your profile.
Open the Help Center›How fast do you reply?
Average first response is under 6 hours. Always within 24, every day of the week.
›Is it actually a human?
Yes. Every message on Telegram is read and answered by a real person on the Vaults team. No bots, no auto-replies, no ticket queues.
›What can I message about?
Bugs, account access, username disputes, billing, or GDPR data requests. Feature ideas go through the form page instead, that is where we track them.
›Do I need an account to contact support?
You don't need a Vaults.lol account. Telegram is the fastest way to reach us, but you can also email vaults@europe.com. We just need your Vaults.lol username to look into anything account-specific.
›Can I email instead of Telegram?
Yes, at vaults@europe.com. Telegram is usually faster, but both land with the same team and a real human answers both.
›Where do I ask about billing?
Message us on Telegram and include your username. We handle billing questions there.